Payment Policy
1.1. To start trading on a real deposit, the Client must transfer funds to their open trading account with the Company (hereinafter referred to as the Client's Account).
1.2. The amount of funds in the Client's Account constitutes the Account Balance.
1.3. The basis for the Company's financial obligations to the Client is the appearance of the corresponding record in the trading platform about the Client's depositing of funds into their personal Account.
1.4. The amount of the Company's financial obligations to the Client is determined based on the balance of the Client's Account as of a specific date and time.
1.5. The Company's financial obligations to the Client are always limited by the amount of the Client's Account Balance.
1.6. The Company's financial obligations to the Client cease at the moment the Client withdraws all funds from the Account.
1.7. During the process of depositing funds into the Account, the Company offers the Client to choose one of the available deposit replenishment methods. The method chosen by the Client for deposit replenishment is also the method for capital withdrawal.
1.8. The Client understands and agrees that the payment systems offered in the trading platform are not partners of the Company. In particular, the Company is not responsible for any disruptions in the operation of the payment system, including but not limited to untimely crediting of funds to the Client's Account or non-receipt of funds.
1.9. All risks directly or indirectly related to the use of any payment system are borne by the Client. In order to determine the reasons and circumstances of erroneous (unstable) operation of the payment system, disruptions in its operation, the Client has the right to address the representatives of this payment system with the corresponding claim.
1.10. The Client undertakes to notify the Company of the submission of a claim to the payment system within one day from the date of its sending by sending a corresponding letter to the Company's email: support@qxbroker.com.
2.1. The Client undertakes to independently register on the Company's website, providing information about themselves in the questions offered in the registration form, and also to keep this information up to date.
2.2. The Client registration process includes filling out a form according to the established format, opening an account, choosing a deposit replenishment method (accounts) for trading, replenishing the account, and, if necessary, confirming the Client's personal data by providing the Company with additional documents (account verification).
2.3. The Client's registration on the Company's website constitutes acceptance of the User Agreement for the provision of services. The Client guarantees to provide accurate, complete, and truthful information about themselves in accordance with all the requirements of the registration forms on the Company's website.
2.4. By registering on the Company's website, the Client fully accepts the terms of this Payment Policy and its appendices.
2.5. When conducting various types of identity verification checks of the Client and/or their funds, as well as the tools used by them (account verification stage), the Company may request, and the Client is obliged to provide any requested documentation from the Company. In particular, the Company may request from the Client identification documents (passport, driver's license), documents confirming the Client's place of residence (passport page with registration, utility bill, bank statement), their financial position (bank statement), documents proving the legal ownership and disposal of funds in the Client's Account, as well as any other documents at the discretion of the Company.
2.6. The Client provides the required documentation within 5 (five) days from the date of receiving the corresponding request from the Company, by the method agreed with the Company's representatives.
2.7. The verification process takes up to 10 business days from the date the Company notifies the Client of the need to confirm their personal data. In certain cases, this period may be extended to 30 (thirty) business days at the discretion of the Company.
3.1. To replenish the Account, the Client must:
3.1.1. fill out an Application for depositing funds through the Personal Cabinet in the account profile;
3.1.2. choose a method of depositing funds (the Company offers payment systems available to the Client and displayed in their Personal Cabinet);
3.1.3. specify the currency in which the account will be replenished, and accordingly the currency of the account itself;
3.1.4. enter the replenishment amount;
3.1.5. fill out the proposed form by entering the requested data.
3.2. The time frame for crediting the Client's funds to the Account depends solely on the payment system chosen by the Client. The Company does not have the ability to influence this timeframe in any way. In particular, operations to deposit funds into the deposit when using electronic payment systems can occur instantly, while using bank transfer - from 3 (three) to 45 (forty-five) days, depending on the bank used by the Client and the correspondent bank.
4.1. The Client has the right to withdraw funds (in full and in part) used in their operations (transactions) from their Account at any time by sending a corresponding request for withdrawal of funds to the Company.
4.2. The Client's instruction to withdraw funds from the account must meet a number of conditions, including: - the Client's application must be formulated taking into account all the norms and restrictions of the current legislation of the countries under the jurisdiction of which this operation falls; - the Client's application must comply with the provisions of this Payment Policy, as well as other documents of the Company regulating the Client's operations; - the Client's application must be created and sent to the Company through the Client's Personal Cabinet, it must also be indicated in the "History of balance operations" section, as well as in the Company's system for recording client requests. An application sent in any other way is not accepted for consideration by the Company; - the Client is entitled to dispose of funds only to the extent of the balance of their Account at the time of sending the funds withdrawal request. If the Client's withdrawal request specifies an amount exceeding the balance of the Client's Account at the time of sending the request (taking into account all commissions, deductions, and mandatory payments established by the Company's rules), the Company may refuse to execute such instruction; - withdrawal of funds is carried out in the same way as the replenishment of the Client's Account. At the same time, the Company reserves the right to limit the amount of funds debited to the payment system by the amount of replenishing the balance of the Client's Account with this payment system. The Company also has the right to withdraw the Client's funds to a payment system other than the one with which the Client replenished the Account Balance. The Company makes this decision in each case individually and at its own discretion. In this case, the Client is obliged to provide all the information requested by the Company (details, etc.) on payment documents; - in the event of successful replenishment of the Client's account using a bank card, the withdrawal of funds will be possible only after the full verification procedure of the Client's Account and the bank card used to replenish the Account.
4.3. To provide the service of executing the Client's instruction to withdraw funds to the Client's External Account, the Company may engage third parties (Agents). In this case, the Company shall not be liable for the actions and/or inactions of such third parties.
4.4. The withdrawal request is processed by the Client in the currency of the Account. If the currency of the account differs from the transfer currency, the debit will be made in the account currency. At the same time, the funds are converted into the account currency at the rate set by the Company at the time of its debit operation.
4.5. The currency in which the Company makes transfers to the Client's External Account (based on the Client's Account currency and the Withdrawal Method) may be reflected in the Client's Personal Account.
4.6. The amount of mandatory payments, commissions, and other expenses incurred in carrying out the Client's withdrawal operation, as well as the conversion rate, are determined by the Company and may be unilaterally changed by it at any time. At the same time, the conversion rate may differ from the rate set by central banks of countries, as well as from the market exchange rate.
4.7. The Company has the right to regulate the amounts of the Client's funds withdrawal, as well as to set limits on such amounts (maximum and minimum), depending on the debit currency, account currency, and/or the method of operation execution by the Client. Such limitations may be reflected in the Client's Personal Account at the time of submitting the withdrawal request.
4.8. Upon receipt of a withdrawal request from the Client, the Company makes a decision within 7 (seven) days from the date of its receipt. In some cases, the period may be extended up to 14 (fourteen) days.
4.9. If the funds are not credited to the Client's External Account within the period specified in clause 4.8. of this Policy, the Client has the right to contact the Company's representatives to determine the reasons for the situation.
4.10. If the Client made an error in the details when submitting an instruction to withdraw funds, as a result of which the funds were not credited to the Client's External Account, the consequences in the form of additional payments (expenses, commissions, deductions, etc.) are the responsibility of the Client and are paid at his expense.
4.11. If the Client's income exceeds the amount of the replenishment, the withdrawal of such income to the Client's External Account can only be done in a specially established procedure, agreed upon by the Parties, and if the Client deposited funds into his account in a certain way, the Company has the right to withdraw the previous deposit by the Client in the same way.
5.1. Bank transfer:
5.1.1. By submitting an Application through the Personal Account, the Client can receive funds via bank transfer at a convenient time, provided that the Company operates with this transfer method;
5.1.2. The Client understands and accepts that the Company is not responsible for the timing of bank transfers;
5.1.3. The Client submits an application to withdraw funds to a bank account opened exclusively in his name;
5.1.4. The Company transfers funds in accordance with the details specified by the Client in the corresponding application. It is assumed that the specified bank account belongs to the Client.
5.2. Electronic transfer:
5.2.1. By submitting an Application through the Personal Account, the Client can receive funds via electronic transfer at any convenient time, provided that the Company operates with this transfer method;
5.2.2. The Client submits an application to withdraw funds to an electronic account registered (opened) exclusively in his name;
5.2.3. It is assumed that the electronic account specified by the Client belongs to the Client;
5.2.4. The Company transfers funds in accordance with the details specified by the Client in the corresponding application;
5.2.5. The Client understands and agrees that the Company is not responsible for the timing of electronic payments, as well as for failures in the operation of software and other technical failures that prevent the execution of the Client's application and are beyond the control of the Company.
5.3. The list of methods for withdrawing funds is open and may be supplemented by the Company unilaterally at the discretion of the Company. This information will be reflected in the Client's Personal Account.
6.1. Under the Client's funds, within the framework of section 6 of this Payment Policy, it should be understood those funds that were credited by the Client to his personal Account but were not used in any operation on the Company's trading platform. The Client either did not use the credited funds to make transactions or, after replenishing the Account Balance, did not make any transactions.
6.2. The Client has the right to withdraw funds (in full or in part) from his Account at any time by sending a corresponding refund request to the Company.
6.3. The Client's refund request must meet the following conditions:
6.4. The Client may dispose of funds only to the extent of the balance of his Account at the time of sending the refund request. If the Client specifies an amount in the request that exceeds the balance of the Client's Account at the time of sending the request (taking into account all commissions, deductions, and mandatory payments established by this Payment Policy and/or other Company documents or by the Company itself), the Company may refuse to execute such instruction.
6.5. Refunds are made in the same way as the Account was replenished. At the same time, the Company reserves the right to limit the amount debited to the payment system by the amount of replenishment of the Client's Account balance with this payment system. The Company also reserves the right to refund the Client's funds to a payment system other than the one from which the Client replenished the Account Balance. The Company makes this decision in each case individually and at its own discretion. At the same time, the Client is obliged to provide all the information requested by the Company (details, etc.) for payment documents.
6.6. To provide the service of executing the Client's instruction to refund funds to the Client's External Account, the Company may engage third parties (Agents).
6.7. The refund request is processed by the Client in the currency of the Account. If the currency of the account differs from the transfer currency, the debit will be made in the account currency. At the same time, the funds are converted into the account currency at the rate set by the Company at the time of its debit operation.
6.8. The amount of mandatory fees, commissions, and other expenses incurred in processing a client's refund transaction, as well as the conversion rate, are determined by the Company and may be unilaterally changed at any time. The conversion rate may differ from the rate set by the central banks of countries, as well as from the market exchange rate.
6.9. Payment system providers may establish cases where funds are credited to the Client's External Account in a currency different from the External Account currency.
6.10. The Company reserves the right to regulate the amounts of refunds to the client, as well as to establish limits on such amounts (maximum and minimum), depending on the currency of withdrawal, the currency of the account, and/or the method of operation by the client. Such limitations may be reflected in the Client's Personal Account at the time of their instruction to the Company to refund the funds.
6.11. Upon receipt of a refund request from the Client, the Company shall make a decision within 7 (seven) days from the date of its receipt. In some cases, the period may be extended to 30 (thirty) days.
6.12. If funds are not credited to the Client's External Account within the period specified in clause 6.11 of this Payment Policy, the Client may contact the Company's representatives to ascertain the reasons for the situation.
6.13. In the event that the Client makes an error in the details when issuing a refund instruction, resulting in funds not being credited to the Client's External Account, any consequences in the form of additional payments (expenses, commissions, withholdings, etc.) shall be the responsibility of the Client and shall be borne by them.
6.14. If the Client replenished the Account balance in a certain way, and the refund procedure differs from that established by this section of the Payment Policy, the Company may return the previously credited amount to the Client by the same method within the deadlines determined by the Company unilaterally.
7.1. The Company is not a tax agent and does not provide information about the Client's transactions to third parties. Such information may be provided only upon receipt of an official request from a competent government authority, sent in accordance with the legislatively established requirements and rules for such requests.
8.1. All payments (and their components) made by the Client are the responsibility of the Client.
8.2. The Company is not responsible for the actions of third parties acting as intermediaries in providing services for executing the Client's instructions to deposit and/or withdraw funds.
8.3. Upon crediting the Client's Account, the financial responsibility of the Company arises from the moment the Client's funds are received into the Company's bank account and/or into the Company's account in the payment systems specified on the Company's website.
8.4. In case the Company discovers any kind of financial transactions of a fraudulent nature, as well as any other actions, financial transactions that contradict the norms of international and domestic law, the Company has the right to cancel such action (transaction) and block the Client's Account.
8.5. The Company's liability regarding the withdrawal of funds from the Client's Account ceases at the moment when the funds are debited from the Company's bank account and/or from the Company's account in the payment systems specified on the Company's website.
8.6. In case of technical errors on the part of the Company in carrying out any kind of financial transactions, the Company has the right to cancel such transactions, as well as their results. The results of the services provided by the Company in this case are subject to cancellation by the Company.
We understand that fast, reliable, and transparent financial transactions are important for successful trading. Our payment rules are designed to provide you with maximum comfort and security when working with your funds.
