Feedback

If you are an existing client and have an active account on the platform, please contact support in the "Support" section of your profile. If you are experiencing difficulties logging in or recovering access to your account, please use the form provided below.

ON SPOT LLC GROUP
Main Street, P.O. Box 625
Charlestown, St. Kitts and Nevis

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Account recovery
Another problem

We do not restore closed accounts!

This is a measure to prevent fraudulent actions aimed at accessing user accounts and obtaining personal information of other traders.

  • You can register a new account using a different email address.

If your account has been closed by mistake:

If you believe that your account has been deleted by mistake, there are funds on the balance, and there are no other accounts registered by you on the Platform, to restore your account you will need to use the contact form below and provide the following information:

  • The exact email address to which the account was registered, or its ID.
  • Your high-resolution photo (“Selfie”), in which:
    • You hold your identity document;
    • Together with a piece of paper with the handwritten name “QUOTEX”, the current date, and your signature.
    • Your face, body, and both hands should be visible. Document details should be clear and legible.
  • A screenshot to confirm your deposit to this account (a bank statement or payment system receipt will suffice).

    Send us a message

    We will be happy to assist you in a professional and timely manner. Fill out the form below to ask a question and our specialists will contact you.

    Frequently Asked Questions

    What is quotex trading?

    Quotex Trading is a form of online trading that involves the buying and selling of various financial instruments such as forex, commodities, stocks, and cryptocurrencies. It is conducted on the Quotex platform, which is designed to be user-friendly and provides tools and resources for both novice and experienced traders to make informed trading decisions.

    Quotex minimum deposit?

    The minimum deposit required to start trading on Quotex is $10. This low entry threshold makes it accessible for new traders and those who want to start with a small investment.

    Quotex brokerage charges?

    Quotex does not charge any direct brokerage fees or commissions on trades. The platform primarily makes money through the spread, which is the difference between the buy and sell prices of an asset.

    Quotex withdrawal?

    Log in to your Quotex account. 1 Go to the "Withdraw" section of the platform. 2 Select your preferred withdrawal method (such as bank transfer, credit/debit card, or e-wallet). 3 Enter the amount you wish to withdraw. 4 Follow the prompts to complete the withdrawal process. 5 The funds will be transferred to your chosen method once the withdrawal request is processed.

    Quotex selfie verification?

    Quotex selfie verification is a security measure that requires users to take and submit a selfie holding their identification document. This process helps verify the identity of the account holder and ensures that the person requesting the account actions is the legitimate owner of the account.

    Quotex deposit methods?

    Quotex offers a variety of deposit methods to accommodate different user preferences and regional requirements. These include: Credit and debit cards (such as Visa and MasterCard) Bank transfers E-wallets (such as Skrill, Neteller, and Perfect Money) Cryptocurrencies (such as Bitcoin, Ethereum, and Litecoin) These options provide flexibility and convenience for users globally.

    Go to all questions

    Do you value convenience and quality of service? So do we! At Quotex, we strive to continuously improve your user experience, and your feedback plays a key role in this process. That's why our feedback system is designed to allow you to easily and quickly share your impressions, suggestions, and comments.